Legal Terms

A. SCOPE OF APPLICATION
1. The business relationship between RELOcares. GmbH, Hauptstraße 19, 97274 Leinach,
(hereinafter referred to as "RELOCARES") and the customers (hereinafter referred to as
“RELOCARES”) shall be governed exclusively by the following GTC in the version valid at the
time of the order.
2. Contractual conditions of the companies shall not become part of the contract as long as
RELOCARES does not expressly agree to them.
3. Verbal additional agreements to these contractual conditions and the subject of performance
have not been made.

B. SUBJECT MATTER OF THE CONTRACT
1. Subject matter of the contract are services from the field of relocation services and
immigration in the context of the change of residence of employees or future employees of
the company. The activity of RELOCARES is provided as a service and a success is not owed.
2. The concrete subject matter of the contract results in each case from the offer of
RELOCARES. In addition to these GTC, the offer regulates the contractual relationship
between the company and RELOCARES. In case of contradictory regulations in these general
terms and conditions and the offer, the offer always has priority.
3. Tax advice, legal advice and legal services are not subject of the services of RELOCARES.
4. Furthermore the services of RELOCARES are not connected with a concrete promise of
success or a guarantee in the sense of § 443 BGB.
5. RELOCARES renders the contractual services with the greatest possible care and
conscientiousness according to the respective current status, latest rules and knowledge.
6. In the performance of its contractual obligations RELOCARES shall not be subject to any
instructions with regard to the manner of performance of its services, the place of
performance of the services as well as the time of performance of the services. However,
RELOCARES shall determine the days of activity and the time allocation on these days in such
a way that an optimal efficiency is achieved in its activity and in the realization of the subject
matter of this contract. The provision of services by RELOCARES shall take place in
coordination and agreement with the company.
7. RELOCARES is entitled to engage third parties as subcontractors for the performance of the
subject matter of this contract.

C. COSTS
1. The amount of the remuneration for the services of RELOCARES shall be communicated to
the company in the offer before conclusion of the contract.
2. RELOCARES shall issue a proper invoice for the agreed remuneration.
3. RELOCARES reserves the right to demand advance payments (up to 50 %) as well as partial
payments after the achievement of essential intermediate services.
4. RELOCARES is also entitled to make the provision of further services dependent on the
settlement of already issued invoices.
5. Invoices of RELOCARES are due for payment within 7 working days from date of invoice. The
company shall be in default if it exceeds this payment period.
6. Remuneration details in this contract or in the project-related offer are exclusive of the legal
value added tax, unless otherwise stated.

D. PREMATURE TERMINATION OF THE CONTRACT OR CHANGES TO THE SUBJECT MATTER OF
THE CONTRACT
1. In case of contract changes or cancellations of service components or of an order by the
company, the company is obligated to compensate all fee and commission losses caused by
these contract changes or cancellations. In addition, the company is obligated to indemnify
RELOCARES from all liabilities towards third parties, which arise or have arisen from the
change or termination of the contract. 2.
2. RELOCARES will inform the company in time in writing about possible additional expenses
and additional remuneration based on contract changes of the company.
3. Changes or additions to the contract of any kind are subject to written notification.

E. CUSTOMER'S OBLIGATIONS TO COOPERATE
1. The company has to support the activities of RELOCARES by appropriate cooperation. In
particular, the company shall provide the information, files, access data and other documents
as well as powers of attorney required for the execution of the contract without being asked,
free of charge and in such a timely manner that the workflow and the further performance of
the service are not delayed or impaired.
2. If the company does not comply with its duties to cooperate and if RELOCARES for this
reason cannot complete its services in whole or in part within the agreed time, the time
period agreed upon for this purpose shall be extended by a reasonable period of time
without this implying a deficient performance of RELOCARES.

F. LIABILITY, WARRANTY
1. RELOCARES is liable according to the legal regulations.
2. Warranty claims are subject to a limitation period of one year.

G. DATA PROTECTION
1. RELOCARES undertakes not to process personal data without authorization. Personal data
may therefore only be processed if consent has been given or if a statutory regulation
permits or prescribes the processing.
2. As far as RELOCARES processes personal data of third parties, which the company has
collected as a controller (according to Art. 4 No. 7 GDPR), both parties undertake to check
whether a commissioned processing according to Art. 4 No. 8 GDPR exists. In this case, both
contracting parties undertake to conclude a contract for commissioned processing that
meets the requirements of Art. 28 No. 3 GDPR.

H. CONFIDENTIALITY
1. The Parties are obliged to treat any information received in the course of the cooperation as
confidential. By confidential information the parties mean information relating to the
respective company, including information relating to its business activities.
2. For this purpose, the Parties shall, inter alia, protect all documents related to confidential
information from access by unauthorized persons and keep them in a safe place.
3. The confidentiality obligation of the parties shall continue to apply after termination of the
contract and shall end 5 years after termination of the contract.
4. The obligation to maintain secrecy shall not extend to confidential information which is or
has become public knowledge or which has otherwise been lawfully acquired, or to
confidential information which is proven to have been known to the parties prior to its
disclosure or which has become known to third parties through no fault of the respective
party.

5. The parties undertake to return any documents received from the other party after
termination of the contract which still contain confidential information at that time.

I. REFERENCE
RELOCARES reserves the right to use the contractual relationship and the services provided
therein as a reference and self-promotion and, for this purpose, to thematize or use the
company logo/CI and, if applicable, the company as a case study on the website and social
media channels of RELOCARES. The customer agrees to this use.

J. FINAL PROVISIONS
1. Should a provision of this contract be or become invalid, the validity of the rest of the
contract shall not be affected. The invalid provision shall be replaced by a provision that
comes as close as legally possible to the intention of the parties. The same shall apply in the
event of a loophole.
2. The law of the Federal Republic of Germany shall apply.
3. Place of jurisdiction is exclusively the registered office of RELOCARES.
4. Amendments, supplements and collateral agreements to this contract must be made in
writing in order to be effective and must be expressly marked as such. The same shall also
apply to the waiver of the written form requirement.